Shipping policy

Shipping Policy

At Zero Point, we want to ship your shoes safely and on time. Here's all you need to know about our shipping process:

1. Order Processing Time

All orders are processed within 1–2 working days from payment confirmation.

Orders placed on weekends or holidays will be processed the following business day.

2. Delivery Time & Charges

Standard Delivery: 3–5 working days within Pakistan

Delivery Charges:
Free on orders over PKR \[3000

Flat rate of PKR [200] for below threshold orders
Note: Remote locations will take longer.

3. Order Tracking

We'll provide a tracking number via WhatsApp or email as soon as your order ships. You can check the status of your package online using the courier service website.

4. Delays or Issues

 

Though we have trusted courier partners, sometimes there could be delays due to weather conditions, public holidays, or issues with the courier company. In case your order is delayed, contact us — we'll help straight away.

5. Wrong Address or Delivery Failure

Double-check your shipping information. We cannot be held responsible for orders delayed or sent back because of incorrect or missing addresses. Re-shipping would be at an extra cost.

6. Need Assistance?

 

For any shipping inquiries, please do not hesitate to email us at:

[official.zeropoint.pk@gmail.com]